IT support Professional Certificate

Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.

Google has long faced an issue that many other companies also contend with -- had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago Google began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. This way we  learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, Google built an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.

There is no background knowledge necessary!

Bootcamp Overview

Technical Support Fundamentals

What is IT support? Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.

Course Schedule:

Starting Monday, March 1, 2021 - 6:00pm
Location:
OUBoces
1 Washington Center
Newburgh, NY 12550
This course is part of a bootcamp: IT support Professional Certificate
All class dates:
Feb 11, Feb 16, Feb 18, Feb 22, Feb 23, Feb 25, Mar 1, Mar 2, Mar 4, Mar 8, Mar 9, Mar 11, Mar 15, Mar 16, Mar 18, Mar 22, Mar 23, Mar 25, Mar 29, Mar 30, Apr 1, Apr 5, Apr 6, Apr 8, Apr 12, Apr 13, Apr 15, Apr 19, Apr 20, Apr 22, Apr 26, Apr 27, Apr 29, May 3, May 4, May 6, May 10, May 11, May 13, May 17, May 18, May 20, May 24, May 25, May 27, May 31, Jun 1, Jun 3, Jun 7, Jun 8, Jun 10, Jun 14

IT: The Bits and Bytes of Computer Networking

This course is the second of a series that aims to prepare you for a role as an entry-level IT Support Specialist

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Operating Systems and You: Becoming a Powerful User

 it's time to navigate the Windows and Linux Operating Systems or OSs. Learning Linux doesn't have to be scary. It's not impossible to use Windows commands and it's certainly not difficult to get started. 

While this course will have some conceptual learning, we will focus more on the practical aspects of the operating system. Not only when you learn how to use the Windows and Linux OSs, we'll also teach you how to interact with these operating systems through the command line.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

System Administration and IT Infrastructure Services

 IT infrastructure encompasses the software, the hardware, network, and services required for an organization to operate in an enterprise IT environment.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

IT Security: Defense against the digital dark arts

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Fast Track Web Development Bootcamp

OpenHub's Fast Track Web Dev Bootcamp is the only webdev boot camp in the Hudson Valley. The curriculum focuses on essential, in-demand skills and is based on industry best practices to stay current and relevant to today’s job market.

You are not in this alone. Joining OpenHub's Fast Track Web Dev Bootcamp means that you have a community of learners and experts who are available for support during training and beyond. 

Bootcamp Overview

Website Planning: Objectives, Information Architecture, UX

Business Objectives, User Experience and Information Architecture. 

This course will teach how to define and distinguish Business Objectives and Website Goals, User Case and User Story, Wireframes and Information Architecture. In this course, students will learn how to define and plan their website for the optimal conversion to the business goals. This course covers: Conversions and Call to Actions, Content structure, website building blocks and Information Architecture, User centric web development, User Case, User Story, User Journey. Why and when you need to set up your Online marketing strategy, what is the difference between mockups and wireframes, and where to start with your process > how to improve it.

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Website Development - Part I

Students are provided with a hands-on introduction to the universal architecture of the web. This course covers website construction with HTML5 and CSS, design and usability concepts, website hosting and administration. Students will learn how to build a simple, professional-class website.

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Website Development - Part II

In this course, students will extend their knowledge of HTML5 & CSS in building multipage websites.Students will explore CSS strategies for managing multi-column layout, responsive design principles, CSS drop-down menus, tables, forms, multimedia. 

Prerequisite 

Website Development - Part I or equivalent knowledge (instructor-approved).

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Website Development - Part III

Building Blocks of Dynamic Websites

Students will discover the power of dynamic website coding with an introductory examination of PHP and MySQL. In this course, students will implement basic dynamic functions with PHP, and will hand-code a simple PHP-MySQL application to produce a dynamically-generated blog page. Students will examine similarities between their application and open source Content Management Systems like WordPress, and use what they learned to migrate an existing WordPress website.

Prerequisite 

Learn to Build a Website – Part II or equivalent knowledge (instructor-approved)

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Intro to JavaScript / jQuery

This course is designed for JavaScript novices who have little or no experience with the language. Students will learn the structure of JavaScript - variables, scope, control flow, functions. Students will create code that interacts with DOM and adds interactive behavior to a website. The course will discuss best practices and introduce jQuery – a widely used JavaScript library.

Prerequisite 

Knowledge of HTML and CSS or Website Development - Part I. In order to work with jQuery, you should be aware of the basics of JavaScript, HTML and CSS.

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

SEO and Website Optimization - Google Certified

This course examines the interplay between clear business messaging and search engine optimization. Principles covered include: Niche Service, Location, Speed, Proper Website Structure, Blogs, Target Keywords, Tags, Metadata, Google Analytics basics, Google Search Console basics, AdWords basics, Tips and Tricks.

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Intro to App Development

iOS developer Tyler Walker will share his story of abruptly switching career focus towards app development, and then will lead an informal discussion about the tools used and how to get started.  

What does it take for abruptly switching career focus towards app development? 
How to get started? 
What's the difference between Web App development vs Mobile App development? 

We will cover:

Data Driven 101: Developing a Data-Driven Small Business Culture

Data-Driven 101: Developing a Data-Driven Small Business Culture
Developing a data-driven culture in the small business is a daunting task, especially during this time of economic recovery. In this hands-on workshop, attendees are introduced to a framework for data-driven decision-making. Using a step-by-step approach, the information used in the planning process is used to transformed into an action plan for implementation. A hypothetical case study will be used for demonstration purposes and each attendee will be provided an action plan workbook template.

Coding Club: May 2021

Every month we mix and mingle,  getting together around technology to share and co-learn together, discussing an advanced topic or working on some projects in collaboration setup. There is usually no mentor,, but lightning talks or presenter. We re t is a group of experts sharing their experience, providing use-cases and more. If you'd like to share your experience and guide some activities, please let us know! You can always submit your lightning talk using this form

Coding Club: April 2021

Every month we mix and mingle,  getting together around technology to share and co-learn together, discussing an advanced topic or working on some projects in collaboration setup. There is usually no mentor,, but lightning talks or presenter. We re t is a group of experts sharing their experience, providing use-cases and more. If you'd like to share your experience and guide some activities, please let us know! You can always submit your lightning talk using this form

How Coding Is a Way Out of Poverty

"We can't solve problems by using the same kind of thinking we used when we created them." -- Albert Einstein

We are often under the impression that it is difficult to change our position in society. Those born into poverty often have only the slimmest chances of breaking the cycle. However, there are exceptions. Currently, one of the top ways kids are...

Intro to WordPress - B

Introduction to the WordPress Content Management Systems (CMS).

A CMS is a web application designed to make it easy for non-technical users to add, edit and manage a website, to include memberships and even e-commerce transactions. We will explore how to use a free version of WordPress hosted at WordPress.com, that enables you build a simple blog or website in just a couple of minutes. You will learn what is the difference between hosted and managed version of WordPress (downloaded from WordPress.org and installed at your own hosting).