IT support Professional Certificate

Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.

Google has long faced an issue that many other companies also contend with -- had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago Google began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. This way we  learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, Google built an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.

There is no background knowledge necessary!

Bootcamp Overview

Technical Support Fundamentals

What is IT support? Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

IT: The Bits and Bytes of Computer Networking

This course is the second of a series that aims to prepare you for a role as an entry-level IT Support Specialist

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Operating Systems and You: Becoming a Powerful User

 it's time to navigate the Windows and Linux Operating Systems or OSs. Learning Linux doesn't have to be scary. It's not impossible to use Windows commands and it's certainly not difficult to get started. 

While this course will have some conceptual learning, we will focus more on the practical aspects of the operating system. Not only when you learn how to use the Windows and Linux OSs, we'll also teach you how to interact with these operating systems through the command line.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

System Administration and IT Infrastructure Services

 IT infrastructure encompasses the software, the hardware, network, and services required for an organization to operate in an enterprise IT environment.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

IT Security: Defense against the digital dark arts

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Fast Track Web Development Bootcamp

OpenHub's Fast Track Web Dev Bootcamp is the only webdev boot camp in the Hudson Valley. The curriculum focuses on essential, in-demand skills and is based on industry best practices to stay current and relevant to today’s job market. These include such essential skills as front-end responsive design with HTML5, CSS, and JS, as well as full stack CMS development using xAMP (LAMP, WAMP, MAMP)

Bootcamp Overview

Website Planning: Objectives, Information Architecture, UX

Business Objectives, User Experience and Information Architecture. 

This course will teach how to define and distinguish Business Objectives and Website Goals, User Case and User Story, Wireframes and Information Architecture. In this course, students will learn how to define and plan their website for the optimal conversion to the business goals. This course covers: Conversions and Call to Actions, Content structure, website building blocks and Information Architecture, User centric web development, User Case, User Story, User Journey. Why and when you need to set up your Online marketing strategy, what is the difference between mockups and wireframes, and where to start with your process > how to improve it.

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Website Development - Part I

Students are provided with a hands-on introduction to the universal architecture of the web. This course covers website construction with HTML5 and CSS, design and usability concepts, website hosting and administration. Students will learn how to build a simple, professional-class website.

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Website Development - Part II

In this course, students will extend their knowledge of HTML5 & CSS in building multipage websites.Students will explore CSS strategies for managing multi-column layout, responsive design principles, CSS drop-down menus, tables, forms, multimedia. 

Prerequisite 

Website Development - Part I or equivalent knowledge (instructor-approved).

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Website Development - Part III

Building Blocks of Dynamic Websites

Students will discover the power of dynamic website coding with an introductory examination of PHP and MySQL. In this course, students will implement basic dynamic functions with PHP, and will hand-code a simple PHP-MySQL application to produce a dynamically-generated blog page. Students will examine similarities between their application and open source Content Management Systems like WordPress, and use what they learned to migrate an existing WordPress website.

Prerequisite 

Learn to Build a Website – Part II or equivalent knowledge (instructor-approved)

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Intro to JavaScript / jQuery

This course is designed for JavaScript novices who have little or no experience with the language. Students will learn the structure of JavaScript - variables, scope, control flow, functions. Students will create code that interacts with DOM and adds interactive behavior to a website. The course will discuss best practices and introduce jQuery – a widely used JavaScript library.

Prerequisite 

Knowledge of HTML and CSS or Website Development - Part I. In order to work with jQuery, you should be aware of the basics of JavaScript, HTML and CSS.

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

SEO and Website Optimization - Google Certified

This course examines the interplay between clear business messaging and search engine optimization. Principles covered include: Niche Service, Location, Speed, Proper Website Structure, Blogs, Target Keywords, Tags, Metadata, Google Analytics basics, Google Search Console basics, AdWords basics, Tips and Tricks.

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Newburgh Free Library to Host Open Hub’s Tech Fest

Mark Thursday December 8th on your calendars, it’s the next big step on the Hudson Valley’s road to technology-fueled growth. Open Hub is presenting, and the Newburgh Free Library is hosting a full day of panel discussions and cutting-edge presentations focused on jobs, change, and prosperity through digital technology.

The theme of this free event in two parts is Re-invent/...

HVTech Reinvigoration 2

The November 10th crowd brainstorming workshop was set as a continuation of our efforts to reinvigorate the once thriving tech community of the Hudson Valley, NY.

At our first one, we were able to define the core Purpose-Principles-Participants-Practices we'd like to see. For the second one, we decided to play with another Liberating Structure frequently used to facilitate innovative...

Unplugged Computer Science Fair Recap November 5th

Thank you to everyone who helped organize the CSTA Mid-Hudson Valley and OpenHub Computer Science Day on November 5th! Almost 300 people participated in our day of fun and educational coding/computer science events. 16 tables with different unplugged activities, coding books and prizes were run by amazing Hudson Valley teachers from FDR, Kingston John, Jay Beacon, RCK, and...

Intro to Digital Business Management

This course prepares students for an entry level Digital Business Management Associate position. It is designed to provide students with foundational digital business skills necessary for any job these days. Using a Basic Office Productivity Software, knowing Privacy and Security practices and basic Project Management skills would help students succeed in their career.

Prerequisite 

basic digital office skills

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Tech Foundations 3: Web, Data and IT

This course introduces students to basic Web, Data and Information Technology (IT) skills they will need to pursue a digital techology career. Whether working in-person or remotely, at a small company or a global enterprise, nearly every employee uses a computer. Success on the job starts with basic IT skills.

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.

Tech Foundations 1: Digital Basics

This course  is designed to provide students with foundational digital skills necessary for most jobs these days. Whether working in-person or remotely, at a small company or a global enterprise, nearly every worker - and every well-paid worker - uses a computer. 

Mentor(s) 

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.