IT support Professional Certificate
Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.
Google has long faced an issue that many other companies also contend with -- had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago Google began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. This way we learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, Google built an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.
There is no background knowledge necessary!
Bootcamp Overview
Technical Support Fundamentals
What is IT support? Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.
Course Schedule:
IT: The Bits and Bytes of Computer Networking
This course is the second of a series that aims to prepare you for a role as an entry-level IT Support Specialist
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
Course Schedule:
Operating Systems and You: Becoming a Powerful User
it's time to navigate the Windows and Linux Operating Systems or OSs. Learning Linux doesn't have to be scary. It's not impossible to use Windows commands and it's certainly not difficult to get started.
While this course will have some conceptual learning, we will focus more on the practical aspects of the operating system. Not only when you learn how to use the Windows and Linux OSs, we'll also teach you how to interact with these operating systems through the command line.
Course Schedule:
System Administration and IT Infrastructure Services
IT infrastructure encompasses the software, the hardware, network, and services required for an organization to operate in an enterprise IT environment.
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IT Security: Defense against the digital dark arts
This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting.
Course Schedule:
Intro to Networks and Systems / IT
This course prepares students for an entry level Network Support Specialist position.
