Technical Support Fundamentals

What is IT support? Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.

Google has long faced an issue that many other companies also contend with -- had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago Google began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. This way we  learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, Google built an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to: 

  • understand how the binary system works. 
  • assemble a computer from scratch. 
  • choose and install an operating system on a computer. 
  • understand what the Internet is, how it works, and the impact it has in the modern world. 
  • learn how applications are created and how they work under the hood of a computer. 
  • utilize common problem-solving methodologies and soft skills in an Information Technology setting

 

Who Is This Course For? 

There is no background knowledge necessary!

What Will You Learn? 
Week 1: Introduction to IT
Week 2: Hardware
Week 3: Operating System
Week 4: Networking
Week 5: Software
Week 6: Troubleshooting
Mentor(s) 

Brandon Weygant

Brandon Weygant is a web developer & software engineer by trade, but really a person of many interests. In addition to dabbling in new tech whenever possible, he has also co-written & produced an independent comic, started a podcast (including all the audio set up & editing), and has a history in political activism. With a passion for all things tech, a history of taking on leadership roles wherever he goes, and a deep seeded passion for growth (both for himself and others) Brandon uses his desire to learn as fuel to help those around him grow as well.

Duration 
6 weeks
Cost 
$450.00
Tags 
Bootcamp 
IT support Professional Certificate

Course Schedule:

This course is not currently scheduled. Please sign up if you want to get this course soon.