Learn how to create delightful experiences by diving into the world of customer journey maps. If you want the software you build to provide a great customer experience, you have to understand what customers need – and this changes according to where they are in their customer journey. By learning the stages of the customer journey, realizing why they matter, and understanding how to map them, you’ll have the insights to turn everyday software into delightful and meaningful solutions.
Lis Hubert is a Founding Partner of CX by Design, a management consulting firm focused on customer experience strategy and design.
Lis’s mission is to help Retail/Ecommerce businesses meet their strategic goals by showing them how to think customer-first and create customer-centric organizations. With over 15 years of designing successful products and strategies for clients of all sizes, her passion lies in helping her partners think holistically about driving, and enacting real change.
Find more about our speaker Lis Hubert here: https://cxby.design/about-cx-by-design/
You can read her blog about Customer journey here: https://cxby.design/customer-journey/
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