Technical Support Fundamentals

What is IT support? Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.

6 weeks
$450.00

IT: The Bits and Bytes of Computer Networking

This course is the second of a series that aims to prepare you for a role as an entry-level IT Support Specialist

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you’ll be able to: 

6 weeks
$450.00

Operating Systems and You: Becoming a Powerful User

In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

By the end of this course you’ll be able to: 

6 weeks
$450.00

System Administration and IT Infrastructure Services

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources.

6 weeks
$450.00

IT Security: Defense against the digital dark arts

This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting. We’ll also cover network security solutions, ranging from firewalls to Wifi encryption options.

6 weeks
$450.00

Data-Driven 101: Developing a Data-Driven Small Business Culture

Developing a data-driven culture in the small business is a daunting task, especially during this time of economic recovery. In this hands-on workshop, attendees are introduced to a framework for data-driven decision-making. Using a step-by-step approach, the information used in the planning process is used to transformed into an action plan for implementation.

3 hours
$50.00

Data-Driven 102: Decision Making for Small Businesses

Understanding business analytics is an essential skill for the small business owner. In this hands-on workshop, a variety of business analytics concepts and related techniques are demonstrated using a common spreadsheet application. Attendees are shown how to conduct a cash flow and spend analysis, project evaluation analysis, customer segmentation analysis, and a customer and product profitability analysis.

3 hours
$150.00

Data-Driven 103: Using Data Analytics to Inform Small to Medium Business Continuity Planning

Small or medium business (SMB) generates data, lots of data. Are we using it? 

This data is a rich resource but many SMBs are held back from benefiting from that data because of the following factors:

3 hours
$85.00

Customer Development, Segmentation & Profiling

Starting business or just a website, you have to think about customers you'd like to attract.

3 hours
$45.00

Mobile First: Building React Native Applications for the Mobile Devices

This is the initial course of <Mobile First> large web dev course that consists of 4 courses:

26
$225.00