Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.
Google has long faced an issue that many other companies also contend with -- had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago Google began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. This way we learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, Google built an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.
There is no background knowledge necessary!
What is IT support? Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die; and when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way.
This course is the second of a series that aims to prepare you for a role as an entry-level IT Support Specialist
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
By the end of this course you’ll be able to:
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running.
This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up. We’ll give you some background of encryption algorithms and how they’re used to safeguard data. Then, we’ll dive into the three As of information security: authentication, authorization, and accounting.